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• Strategy Deployment through Performance Measurement Schedule

Creating a Performance Measurement Culture

What gets measured gets done!

Performance measurement creates a system for communicating your goals and objectives. Communication creates alignment amongst all of your associates and alignment is the foundation for implementing your strategic plan and achieving your vision.

These processes have produced significant results in such diverse industries as insurance, health care, production and distribution.

Benefits of Strategy Deployment through Performance Measurement:

• Move strategy beyond top management to all associates.
• Determine the gap between present performance and ultimate service.
• Create a laser focus on customer service.
• Understand the relationship between financial flow and customer service.
• Create accountability.

Participants will:

• Turn “Balanced Scorecards” into “Performance Scorecards”.
• Learn how to link strategy to all company activities.
• Create performance measures that are:
  • Realistic and trackable;
  • Measured by the people that do the work; and
  • Measured often enough to correct poor performance.